Quick Delivery, Returns & Refunds Summary – XTIAN.co.za

"We want you to love what you buy from us! Here's the short version:"

Delivery

Processing Time: 2 business days

Delivery Estimates:

  • Major Cities: 1-3 business days
  • Regional Areas: 3-5 business days
  • Remote Areas: 5-7 business days

Once your order is dispatched, you will receive a tracking link via email so you can monitor your delivery in real-time.

Returns & Exchanges

Return Window: 30 days from receipt of your order

Condition Requirements: Items must be unused, unworn, and in their original packaging with all tags and labels attached.

Cooling-Off Period: 7 days for online purchases (Consumer Protection Act)

Non-Returnable Items

  • Digital products (software, downloads, license keys)
  • Personalized or custom-made items
  • Opened DVDs, CDs, or software packages
  • Items marked as "Final Sale" or "Non-Returnable"

Exchanges

We only exchange items that are defective or damaged upon arrival. If you receive a faulty product, please contact us immediately at returns@xtian.co.za with photos of the damage, and we will arrange a replacement or refund.

Refunds

Processing Time: Refunds are processed within 14 business days after we receive and inspect your returned item.

Refund Method: Refunds will be issued to the original payment method used for the purchase.

Sale Items: Items purchased on sale or with a discount code are generally non-refundable unless they arrive damaged or defective.

Return Shipping Costs: The buyer is responsible for return shipping costs unless the return is due to our error (wrong item sent, defective product, etc.).

How to Return an Item

  1. Contact Us: Email returns@xtian.co.za with your order number, reason for return, and any relevant photos (if applicable).
  2. Receive Return Authorization: We will provide you with a return address and any additional instructions after logging your return request.
  3. Ship Your Return: Pack the item securely in its original packaging and send it to the provided address using a trackable courier service.
  4. Refund or Replacement: Once we receive and inspect your return, we will process your refund or send a replacement (if applicable).

Need Help?

If you have any questions about our delivery, returns, or refund policy, please reach out to us:

Email: returns@xtian.co.za
Address: Meyerspark, Pretoria, 0184
Business Hours: Mon-Fri 08:00-17:00 SAST

Important Note: This policy is subject to South African consumer protection laws. Your statutory rights are not affected by this policy.